Sunday, September 16, 2012

A dissatisfied customer(All the time)

 
 
 
 
 
 The fall colors are starting. Especially, in the windows on market street.
    


 
 
 
Just yesterday I had everyone laughing at work. Like on my blog I tell them the same stuff before I blog it.
 
I was talking about some customers being picky on how they want their mail delivered or how some complained about the smallest things.
I had this one customer in particular that complained all the time. She would actually come to the office instead of confronting me with the problem. The first incident was when I had put her mail in the basket.(which is where it goes) The supervisor confronts me the next day and tells me my customer is upset that her mail wasn't touching the bottom of the basket. ????  Another time I was  delivering the mail and her basket was missing. ??? There wasn't any notice at the office to hold her mail. So, I proceeded to place the mail between the doors. Which I have done in the past for other customers. (WRONG!) Come to find out via a phone call to my suprvisor. When her basket is missing they are away and I am to hold the mail and I should have been told this by the previous carrier( Yea! We have the holy carrier bible on each route!) If all of my locals remember the Saturday PennySaver and you would get a paper and a coupon card. On certain occasions there weren't cards addressed for certain houses. On this day it happened to be this customer. Well I decided to leave a paper anyway, even though if there isn't a card I don't have to deliver it. Yep! You guessed it!! A phone call the next day stating there was no coupon card with her paper.
Now here is the funniest time yet!! As carriers we have to cross your lawns to get to each house. Unless, there are fences and bushes Etc... But If you dont't want your lawn crossed we have to have a written letter from you stating no lawn crossing. This gives us as carriers the rights to take the long way around during inspections.
Well! It had snowed this day and instead of this customer notifying me to not walk on her lawn, she decided to put up a rope. (a white rope) The rope had blended in with the snow and I didn't see it. It was waist high to me and as I approached her house  I caught that rope. It proceeded to flip me up in the air and toss the mail everywhere. When I came down  I landed on the rope and the small tree it was attached to snapped. So, I picked myself up sorted out my mail and decided to knock on her door to explain what happened. No answer! I finished the day out and was again confronted by the supervisor asking what happened to her tree. I explained and he laughed. When he went out to look  at what happened he realized it was a safety hazard and dismissed the complaint. The woman didn't bother after that and I left the route.( She was probably satisfied after that)